Refund policy

You have 30 days from delivery to request a return, including if you chose the wrong size or changed your mind.

Return eligibility

For a fit or change-of-mind return, items must be unworn, unwashed, unused, and in their original condition, with any original tags attached. Please include the original packaging and your order number or other proof of purchase.

Our standard printed-to-order designs are eligible under this policy. Printing an item after you order it does not, by itself, make it non-returnable.

How to request a return

Email support@recoverymerch.org with your order number, the item you want to return, and the reason for your request. Please wait for approval and return instructions before mailing anything.

Once your return is approved, we will tell you where to send it. Our correspondence address is not an automatic return destination or a drop-off location.

Shipping costs

You pay return shipping for fit and change-of-mind returns. We do not provide a prepaid label for these returns. Original shipping charges are not refundable unless required by law or the return is due to a verified defect or fulfillment mistake.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact support@recoverymerch.org as soon as possible. Include your order number, a description of the problem, and clear photos where possible.

We will arrange an appropriate replacement or refund for a verified problem at no cost to you, including any return shipping we require. Please do not send the item back unless we ask you to.

Refunds and exchanges

After we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds go to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. Any earlier deadline required by law takes precedence.

For a different size or item, request a return first. Once approved, you can place a separate order for the replacement. The new order has its own product and shipping charges.

Exceptions

Gift cards, items clearly marked final sale before purchase, and products personalized with your own text or artwork are not eligible for fit or change-of-mind returns. These exclusions do not remove your rights if an item is faulty, incorrect, or otherwise covered by applicable consumer law.

Your consumer rights

This policy does not limit your rights under applicable consumer law. Where EU withdrawal rights apply, you generally have 14 days from delivery to notify us that you wish to cancel without giving a reason, subject to legal exceptions. Our approval process and ordinary return conditions do not restrict that right. Applicable legal rules govern return deadlines, refunds, and reimbursement of standard delivery charges for statutory withdrawals.

Questions about a return? Email support@recoverymerch.org.